Returns & refunds

Last updated: October 11, 2026

Damaged, defective or wrong items

If your item arrives damaged, misprinted, defective or isn't what you ordered, email contact@tasea.net within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — you won't need to return the item.

Change of mind

Because each item is personalized and made to order, we can't accept returns or exchanges for change of mind or incorrect size selection, except where required by law. Please check our size guidance before ordering.

Your legal rights

Nothing in this policy limits your statutory rights. Customers in the EU and UK have specific rights for faulty goods; note that the 14-day cancellation right generally does not apply to goods made to the consumer's specifications or clearly personalized. Australian customers are covered by the Australian Consumer Law.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days.