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Questions about an order, a personalization idea or working with us? Send a message. We reply within 24–48 hours.

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FAQ

Quick answers

Where do you ship?

We ship worldwide, with a focus on the United States, the United Kingdom, the European Union and Australia. Orders are printed by partners close to you whenever possible for faster delivery.

How long does delivery take?

Production usually takes 2–5 business days. Standard shipping then takes about 3–7 business days to the US, 4–8 to the UK and EU, and 5–10 to Australia. Allow extra time around holidays.

What happens to the photos I upload for Try-On?

Photos are used only to create your preview, with your consent. They're deleted automatically after 30 days, never sold, and never used to identify you. You can ask us to delete them sooner at any time.

Can I return a personalized item?

Because each item is made just for you, we can't accept returns for change of mind. If your item arrives damaged, defective or wrong, contact us within 30 days and we'll replace or refund it. Your statutory rights are not affected.

Is the new Tasea store open?

We're relaunching Tasea with Studio, Try-On and the Feed. Join the waitlist on the Shop page and we'll email you as soon as it opens.

I placed an order on the previous Tasea store. How do I track it?

Email contact@tasea.net with your order number and the email used at checkout, and we'll send you the latest status.